CentraCare - St. Cloud Hospital

“Warning for anyone arriving at St. Cloud Hospital ED via EMS! If you arrive at this Emergency Department by ambulance, be prepared to be pushed into the public waiting room and subjected to aggressive security screening while in severe medical distress. After arriving via EMS, I was put in the waiting area. Due to the stress of my medical emergency, I set my bag down hard during a bag search. Instead of using basic de-escalation skills on a vulnerable patient, the security officer immediately snapped, accused me of throwing my bag, and barked, "Don't throw your bag and don't tell me how to do my job." When I called him out for his hostile attitude toward a patient in distress, he escalated the situation even further—forcing me to walk away from the interaction entirely. Having hospital security power-trip and pick fights with patients who just arrived by ambulance is completely unacceptable. Forcing emergency patients through high-stress, hostile security checks in an open waiting room creates an immediate safety hazard for patients, staff, and bystanders. CentraCare's security protocol is broken, unsafe, and lacks basic trauma-informed care. Formal complaints have been submitted to Patient Relations, and regulatory complaints are being prepared for the Minnesota Department of Health. Avoid relying on their security to treat you with basic human decency during a medical crisis.”

“This hospital saved my life! I was flown in from my hometown as they couldn't do much with me. I don't remember much but waking up after being placed on a breathing tube. I woke up to very kind, reassuring, helpful ect... nurses, doctors and respiratory therapist. I am a healthy 43 year old women but I was very sick. I was very well taken care of. Genuine good nurses. While I was intubated my husband and mom also said the nurses were amazing. I thank you all very much for your genuine care! I was in ICU for a few days i wish I could remember the names as the staff was wonderful. One nurse I remember very well and that is Britt. She was amazing! You can tell she honestly cares about her patients. Thank you for all your hard work!”