Urgent care (Express care)

“07.06.26 4:30pm Dad's ER visit & admittance (Wing E, Room 7B) for bowel obstruction from stricture after laparoscopic hernia repair surgery done on 06.25.26. Has been on nasal drainage for stomach content + gas removal from extremely distended stomach for 3 days w.stomach and small intestines still enlarged. Discharged 07.10.26 3:35pm without need for laparoscopic surgery to remove bowel obstruction. I guess the extreme gas and stomach distension caused scar tissue to block a part of his small intestines and it remained blocked until they drained all gasses & liquids in his stomach with the automated nasal tube suction for 3 days. Thank you to the very kind & efficient medicine team doctors, nurses and staff. 07.31.25 10am Valley Health Center Bascom Emergency Room Checked in promptly, even the fellow Asian Hawaiian surfer looking gentleman waiting in line ahead of us let us go in front of him though I told him we'd wait our turn, but he kindly placed his hand on mom's sort of limp arm in the wheelchair and told us to go in first. Thank you to this lovely man. He led up to the fantastic experience we had here at Valley health Center ER. At check in, a very tall young Asian man helped us find a difficult to locate spare wheelchair, he looked all over but got one for us from A2, thank you to him! ER Valet staff were just lovely in understanding the extremely long wait time in finding a wheelchair and letting us wait in front until staff found one for us. Check in Lady at 1st Cubicle was so caring and concerned for mom she was very quick to get us checked in and seen immediately. She was wonderful. Attending Physician Dr. Pranjal B. Gupta and his entire team (of about 8-9 different doctors, residents, RNs and LCNs) were SO amazing, they were better than Stanford ER and worked cohesively, they didn't waste 1 minute of time and were incredibly efficient it was better than live action TV Show ER. They checked Mom physically, got her vitals, got all blood & IV transfusions started, hooked her up to monitoring devices, got her lab work, X-rays, Ultrasounds, full body CTs done immediately, had her seen by Urology, Orthopedic Surgery and right into stent surgery, all this within 4.5 hrs. Back a month ago at Stanford ER after a fall Mom was waiting for CTs for 6 hrs and STILL couldn't have them done being 1st in line due to urgent transports having to have CTs first (which we totally understood) and checked herself out before waiting any further, then came to VHC Bascom where she had CTs done and they found 3 rib fractures. Dr. Gupta did his Internship, Residency & Fellowship all at Stanford as well as having graduated with his MD from Johns Hopkins. I'm sorry, but it DID matter in this case as Dr. Gupta has to be the most thorough doctor I have ever come across, EVER. We are truly grateful to him and his knowledge and ability at intuitive decision making on the spot so wherever this doctor chooses to end up in his career his patients will be VERY LUCKY to have him as their physician. Mom is still in ICU and I will update in her recovery. She is there due to a kidney stone having lodged/stuck in her ureter, it became infected, it also caused her urine to back up near her kidneys and became septic, this caused her to have disoriented syncope and fall causing 5-6 rib fractures, a clavicle fracture, and inability to hold water down = vomiting nonstop = dehydration = extreme low blood pressure= hypoxia. Urologist, and Stanford Clinical Associate Professor, Dr. Christopher Elliott, MD, PhD, surgically placed a stent in her ureter with no complications and will in a few weeks surgically remove the stuck kidney stone, via her urethra so no incisions, we were told by Resident Dr. Tommy Jiang! We cannot thank Dr. Elliott enough. ***08.06.25 Feet, ankles, legs, tummy still swollen from bacterial infection. Swelling from face, neck, arms & chest reduced greatly.”

“I’ve been waiting at Urgent Care for three hours since I checked in, and I’m still waiting. They don’t give any estimate of when your turn will be, so I can’t even step out to grab something to eat.”