H&S Heating and Air Conditioning

“I am extremely disappointed with my experience with HNS Heating and Air-Conditioning. We were loyal, repeat customers we originally chose them because of the excellent work done on our business and a previous high-quality install at our home. Unfortunately, the company's standards have plummeted. We were convinced to invest $24,000 in a new system that has had issues from day one. It has been flashing error codes since the day they left installation; initially, we were told to just clear the code rather than having the root cause addressed. They conveniently don’t show a record of them coming out three times for the flashing of the codes, but thankfully, I kept my own documentation, photos, and text messages to prove their dishonesty. It is clear that Jeremy got his profit off this expensive system and that’s all he cared about. To make matters worse, the technician sent to our home was dismissive and rude each time he’s been here. He entered our home without a greeting and was unprofessional from the moment he arrived. When I reached out to the office to express my concerns, the service only became more difficult. We were told a replacement sensor was in stock just a few miles away, only to have them call back to say they had closed and didn’t know when they could return. When I brought these issues to the owner, he offered nothing but excuses for his employee’s disrespectful behavior and refused to take ownership of our broken system. It is particularly galling that the owner went out of his way to tell me he is a 'godly man' while failing to provide basic honest service or stand by the work his company performed. Because of their refusal to do their job accurately, we have been forced to hire a new company. That new company immediately noticed that the furnace was never running accurately, meaning the system has never worked properly since it was installed, despite them being out three times. Save your money and look for a company that values professionalism, integrity, and stands by their work.”

“Would not recommend there journeyman service tech came to my house to check levels in my air conditioner he had a really bad attitude, missed a very simple fix, and offered to recharge my air conditioner for more than double the cost that I was charged from there competition. When I had there competitor come out they sent an apprentice who found the leak within minutes doing the exact same thing the journeyman said he did did the day earlier after paying for a service call to H&S. All they did during this experience was charge me an extra 124 dollars for a service call and leave a bad taste in my in my mouth. I spoke with the company and was told the service manager would call me the next day and still hasn’t.”